McCartans Delivery Services


How do deliveries with McCartan's Pharmacy work in the UK?

1. Delivery options
2. Delivery to Channel Islands
3. Tracking my order
4. What happens on the day of delivery?
5. Good to know


Delivery options

We use an advanced range of resources to make sure our customers are receiving their orders when they expect them! Delivery partners are allocated based on the selected delivery method and the value of your order, but for most orders within the UK we will use Royal Mail.

Click below to find out more about the delivery services we offer:

Ordering to Channel Islands

If you place your order between 14:00 Friday and 14:00 Saturday it will arrive on Tuesday. If you place your order on Saturday after 14:00 or on Sunday it will arrive on Wednesday*.

The Channel Islands are not part of the UK for VAT purposes, so orders going to the Channel Islands are treated as zero-rated exports. However, the total amount that you pay for your order will not change: we consider the costs of doing business across all of the markets we operate in, and price our products based on a variety of commercial market factors. 


Tracking my order

All UK delivery options are fully tracked and we'll email you a link to your tracking information once your parcel has left the warehouse. You’ll receive a confirmation message once your order has been delivered or is ready for pick-up.

Placed multiple orders within a few days of each other and all are being shipped to the same delivery address? Your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

FYI, if the status of your order is showing as 'Processing', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than usual – don’t worry though, this shouldn’t affect your estimated delivery date.*


What happens on the day of delivery?

Please follow the tracking for your order to know exactly when to expect it. You’ll be sent email with all the changes. If you provide a valid UK mobile number on your McCartan's Pharmacy account, our delivery partner will also send you SMS delivery notifications.

Depending on your delivery method, you may be presented with some additional in-transit delivery options. These may include delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on who your order is sent with. 

You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or using the tracking number and the delivery partner's website or app.


Good to know

  • For your security, we’re unable to change the address your order is being sent to, so make sure you double-check the delivery address on the order confirmation page before placing it.
  • During busy periods, some delivery options may not be available and delivery times may be delayed.


The Disclaimer...

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.