Refund Policy


Where is my order?


1. Returning an unwanted item?

We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. Please always check the product information section for the item you have ordered available on our website or app for details on whether the item is returnable.

Nothing in this Returns Policy affects your statutory rights.

You have 14 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return an item to us for a refund. The refund will be issued to your original payment method.

After the 14 day window has closed, you have 14 days to return an item to us for an exchange of other merchandise to the same value, or a gift voucher. 

We aim to refund you within 14 days of receiving the returned item.

If you create a return for an item during the above time frames but you can't return it to us for some reason within the same time period due to extenuating circumstances, please get in touch - but any refund will be at our discretion.


 2. After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.

3. Original Order

Hygiene and proper storage of our products is super important for ensuring our customers’ safety, so certain items can’t be returned for refunds, including:

  • Face + Body products if opened, used or the protective seal is not intact.
  • Made-to-order gifts (such as personalised hampers).
  • Vitamins and supplements.
  • Personal grooming products if the seal has been tampered with or is broken.
  • Pierced jewelry if the seal has been tampered with or is broken.
  • Face coverings if the seal has been tampered with or is broken.


4. Responsibility 

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.


5. Returning a faulty or incorrect item? 

Send us an email to with your order reference number and some details about your issue so we can resolve it as quickly and easily as possible.